TRAINING AND CONSULTING

Services > Contact Centre Services > Training and Consulting

Training and Consulting Services

EPRO is capable to develop customized Training and Consultation solutions with unparalleled quality, flexibility and value to meet client’s individual needs.

Equipped with over 20 years of solid contact centre management experience in different industries, EPRO is dedicated to provide professional Training and Consulting services to contact centres. With a team of Training and Consulting experts, EPRO is able to help guide our clients to strengthen business results through improving the process and performance of the contact centre.

Customer Contact Centre Training Programs:

  • Customer Service Management Training Series

    • Contact Centre Manager Training
    • Contact Centre Supervisory Management Training
    • Contact Centre Professional Training
    • Contact Centre Operation Management Training
    • Customer Service Team Building Training
    • Contact Centre Professional Trainer Training
    • Customer Relationship Management Training

  • Tele-Marketing Management Training Series

    • Telemarketing Supervisory Management Training
    • Telemarketing Skills Training
    • Telemarketing Project Management Training
    • Telemarketing Script Design Training

  • Competency Enhancement Training Series

    • Customer Service Excellence Leadership Training
    • Complaint Handling and Stress Management Training

  • Service Quality Management Training Series

    • Contact Centre Service Quality Management Training
    • Effective Monitoring and Coaching Training

  • Customer Contact Centre Consulting Services:

    • To identify customer service and telemarketing management strategy that creates more business opportunities to our clients
    • To provide mystery caller and benchmarking study services

Footprint

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ncorporated in 1995, EPRO has honed our expertise in the provision of professional and quality training & consulting services to clients in various scale and fields in Hong Kong and across China.

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Xinjiang
Gansu
Sichuan
Yunnan
Shaanxi
Chongqing
Guizhou
Shanxi
Beijing
Tianjin
Hebei
Shandong
Liaoning
Jilin
Heilongjiang
Jiangsu
Anhui
Shanghai
Zhejiang
Jiangxi
Hong Kong
Hunan
Fujian
Guangdong
Hainan
  • Clientele of EPRO TechSoft