IVRS SOLUTION
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IVRS Solution
proEPRO Interactive Voice Response System (IVRS) can greatly reduce human resources requirement to perform cost-effective inbound and outbound services. Blended use of human agents and IVRS solution to enable round-the-clock customer caring services with lowered operation cost, increased productivity and enhanced customer service.
With an user-friendly Graphical User Interface (GUI) design, clients can maintain and modify the proEPRO IVRS workflow flexibly and scalability, without an excessive involvement of trained professions and extra costs incurred, to fulfill their seasonal needs or any ad-hoc demands.
Functions :
- Fax on Demand
- Voice Mail
- Execute External Program
- Send email
- Send SMS
- File Operation
- SQL statement operation
- Transfer calls
- ASR (Audio Speech Recognition) & TTS (Text-To-Speech)
Application :
Inbound
- Instant Win Game / Lucky Draw Registration
- Customers’ Information Maintenance
- Data Processing and Analysis
- Loyalty Program and Marketing Campaign Registration
Outbound
- Promotion, Payment reminder
- Market Survey / Research
- Customer Caring Call
- With Talk-to-Agent Option
