Inbound Contact Centre Services

EPRO’s inbound call center solutions assist clients in delivering outstanding customer satisfaction and service quality. Our experienced management staff and scalable operations can accommodate any project and business requirements.

Outbound Contact Centre Services

Outbound Contact Centre Services

EPRO’s outbound call center experience and industry knowledge will assist the clients in maximizing revenue opportunities and the project’s success. Our state-of-the-art contact center systems and workflow design will improve agents’ productivity and customer experience.

Cloud Contact Centre Solutions

Cloud Contact Centre Solutions

EPRO TechSoft’s proEPRO is a state-of-art omnichannel Cloud Platform Contact Centre solution that caters to all contact center business’s needs with supporting services from system integration and customization and personalized training to ongoing technical support and maintenance.

Call Center Facilities Management

Facilities Management

EPRO offers a superior contact center environment and infrastructure in various models to accommodate our clients’ operational demands and unique requirements.

Call Center Training and Consulting

Training and Consulting

With solid contact center management experience in different industries, EPRO provides customized training programs and guidance on process improvement to strengthen business performance.

Contact Centre Hosting

Contact Centre Hosting

proEPRO omnichannel Contact Centre Cloud-Based Solution has all practical contact center tools, including performance and quality assurance analytical tools suitable for organizations.