EPRO has solid experience handling inbound customer and sales hotlines for our clients. We provide professional inbound contact center service support through Omni-channels, including telephone, fax, email, and other customer-preferred channels such as web and mobile. Ride on our 24×7 operation; flexible operating modes such as round-the-clock, overflow, office hour, and non-office hour service support can be offered to cater to your particular business needs.

As your close working partner, we offer our best support starting from the very beginning by understanding your service needs and objectives, providing detailed planning and experience-based advice, managing the ongoing service performance, and continuous service improvement measures.

Ride on our fully scalable operation and a sizable pool of agents, we can swiftly and flexibly deploy our workforce resources to cater to any large or small-scale programs and any ad-hoc fluctuation in call traffic to ensure the delivery of stable service performance to your customers.
We have many highly experienced agents to handle your customers’ inquiries in a professional and caring manner, which helps enhance your corporate image and maintain close customer relationships with each of your customers.

We have a large number of highly experienced agents to handle your customers’ enquiries in a professional and caring manner, which helps enhance your corporate image and maintain close customer relationship with each of your customer.

As your close working partner, we offer our best support starts from the very beginning by understand your service needs and objectives, provide detail planning and experience-based advice, manage the on-going service performance and all the way to continuous service improvement measures.

Ride on our fully scalable operation and sizable pool of agents, we can swiftly and flexibly deploy our manpower resources to cater for any large or small-scale programs as well as any ad-hoc fluctuation in call traffic to ensure the delivery of a stable service performance to your customers.

EPRO has a proven history of managing outbound telemarketing programs in all scales and natures. Our clients range from multinational Fortune 500 to local companies and companies from various industries, including telecommunications, insurance, manufacturing and market research, etc.

Our sizable telemarketing sales force comprises strictly selected, well-trained, and seasoned telesales representatives with solid telemarketing skills. To cater to specific service needs, we also maintain a pool of telemarketers with a unique skillset and industrial knowledge, including insurance-licensed agents, IT professionals, and language proficient representatives.

Our proEPRO omnichannel Contact Centre System possesses a wide array of ready-to-use templates for various outbound services and industries. We can offer an extremely short lead-time and turnaround time for kicking off a new telesales campaign.

Our sizable telemarketing sales force is made up of carefully selected, well-trained and seasoned telesales representatives with solid telemarketing skills. And to cater for specific service needs, we also maintain a pool of telemarketers with special skill set and/or industrial knowledge including insurance-licensed agents, IT professionals and language proficient representatives.

Our proEPRO omni-channel Contact Centre System with a wide array of ready-to-use templates for various types of outbound service and industries can offer an extremely short lead-time as well as turnaround time for kicking off a new telesales campaign for clients and hence accelerate the time to market.