Director, Information and System Technology
ACNielsen-Hong Kong/ China

“We appointed EPRO TechSoft to install a complete contact centre solution for us which helps perform large scale outbound survey and reserve for future campaigns. With its solid contact centre experience, EPRO tailor made an application base on the EPRO’s solution platform to cope with frequently change requirements. We greatly appreciate EPRO TechSoft in helping our survey projects such that not only the efficiency is boosted but also the technical capability and operation cost are much improved.”

IT Director
Altruist Financial Group Limited

“With the help of professional EPRO’ s services, we can have the powerful CRM and Contact Centre System integrate together, communication with our customers can never been so easy. We can have much better customer relationship management to cope with our rapid business growth.”

Head of Department-Information Technology
Bank of China Group Insurance Company Ltd. (BOCGI)

“After multiple rounds of usability and integration tests, BOCGI selected EPRO’s Contact Centre System to enhance customer satisfaction for our clients and prepares call centre set-up for generating future revenue streams.”

Customer Care Manager
Watsons Water

“EPRO’s Contact Centre System provides adequate functions and furnishes a well-developed call centre environment for Watsons Water to extend our business aggressively in more diversified ways.”

Project Manager
Watsons Water

“EPRO’s Contact Centre System helps us increase the throughput rate for inbound calls, the agent productivity and our call centre service quality by adding real-time call monitoring, Interactive Voice Response (IVR) and Fax-On-Demand (FOD) functions in the call centre. We truly rely on the system and their professional technology support to us.”